Chatbot troubleshooting

• Script blocked by CSP — allow script-src from CDN.
• JavaScript error before widget init — check console.
• Missing data-public-key or data-bot-id.

• Key revoked or wrong pk_live value.
• public_widget key not bound to botId in use.

• Add exact page origin host to environment allowedDomains.
• Subdomains are not matched unless listed (strict mode on internal tenants).

Too many sessions/messages per visitor or tenant — upgrade plan or reduce traffic.

• Low confidence — add knowledge or tune intent keywords.
• Bot not published.

• setSessionToken not called after login.
• BFF not using secret_server for authenticated session.

Wrong secret, clock skew, or body altered before verify.

• Messages sent on wrong botId/environment.
• Filters on analytics date range.